Ecommerce

Some sample use cases for E commerce Industry

Industry	Use Case	Sample Message Template / Description
E-Commerce	Order place confirmation	Hi <Customer Name>! Your <Brand Name> order of <Product Name> has been successfully been place.
E-Commerce	Order track	To track your order status please type TRACK
E-Commerce	Order out of delivery	Your order of <Brand Name> <Product Name> is out for delivery and will be delivered by 6 PM today. To confirm please type YES
E-Commerce	Rate the delivery experience	Yay! Your order was delivered successful. Please rate the delivery experience by typing 1 for poor, 3 for ok, 5 for great
E-Commerce	Payment Failed	Hi <Customer Name>, You payment of <amount> are declined due to <failure reason>. You can retry using alternate method <link>
E-Commerce	Return pick-up scheduled	You return pick-up is scheduled today for <slot>. To confirm please type Yes
E-Commerce	Refund completed	Your refund for order <ID> has successfully been completed with reference transaction <ID>
E-Commerce	Rate the return/refund experience	Please rate the return and refund process. 1 for poor, 3 for ok, 5 for great
E-Commerce	Product added to cart reminder	Hi <name>, you have added <product name> to your cart
E-Commerce	Product back in stock reminder	Hi <name>, <product name> is back in stock
E-Commerce	Payment receipt	Hi <name>, we have received payment of <product price> for <product name>
E-Commerce	Address change /add	Hi <name>, we have updated address of <order number > to <delivery address>
E-Commerce	Order update/change	Hi <name>, we have updated <order number > to <product name>