Ecommerce
Some sample use cases for E commerce Industry
Industry | Use Case | Sample Message Template / Description |
E-Commerce | Order place confirmation | Hi <Customer Name>! Your <Brand Name> order of <Product Name> has been successfully been place. |
E-Commerce | Order track | To track your order status please type TRACK |
E-Commerce | Order out of delivery | Your order of <Brand Name> <Product Name> is out for delivery and will be delivered by 6 PM today. To confirm please type YES |
E-Commerce | Rate the delivery experience | Yay! Your order was delivered successful. Please rate the delivery experience by typing 1 for poor, 3 for ok, 5 for great |
E-Commerce | Payment Failed | Hi <Customer Name>, You payment of <amount> are declined due to <failure reason>. You can retry using alternate method <link> |
E-Commerce | Return pick-up scheduled | You return pick-up is scheduled today for <slot>. To confirm please type Yes |
E-Commerce | Refund completed | Your refund for order <ID> has successfully been completed with reference transaction <ID> |
E-Commerce | Rate the return/refund experience | Please rate the return and refund process. 1 for poor, 3 for ok, 5 for great |
E-Commerce | Product added to cart reminder | Hi <name>, you have added <product name> to your cart |
E-Commerce | Product back in stock reminder | Hi <name>, <product name> is back in stock |
E-Commerce | Payment receipt | Hi <name>, we have received payment of <product price> for <product name> |
E-Commerce | Address change /add | Hi <name>, we have updated address of <order number > to <delivery address> |
E-Commerce | Order update/change | Hi <name>, we have updated <order number > to <product name> |
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