# Ecommerce

Some sample use cases for E commerce Industry

| Industry   | Use Case                          | Sample Message Template / Description                                                                                                          |
| ---------- | --------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| E-Commerce | Order place confirmation          | <p>Hi \<Customer Name>! Your \<Brand Name> order of \<Product<br>Name> has been successfully been place.</p>                                   |
| E-Commerce | Order track                       | To track your order status please type TRACK                                                                                                   |
| E-Commerce | Order out of delivery             | <p>Your order of \<Brand Name> \<Product Name> is out for<br>delivery and will be delivered by 6 PM today. To confirm please<br>type YES</p>   |
| E-Commerce | Rate the delivery experience      | <p>Yay! Your order was delivered successful. Please rate the<br>delivery experience by typing 1 for poor, 3 for ok, 5 for great</p>            |
| E-Commerce | Payment Failed                    | <p>Hi \<Customer Name>, You payment of \<amount> are declined<br>due to \<failure reason>. You can retry using alternate method<br>\<link></p> |
| E-Commerce | Return pick-up scheduled          | <p>You return pick-up is scheduled today for \<slot>. To confirm<br>please type Yes</p>                                                        |
| E-Commerce | Refund completed                  | <p>Your refund for order \<ID> has successfully been completed<br>with reference transaction \<ID></p>                                         |
| E-Commerce | Rate the return/refund experience | <p>Please rate the return and refund process. 1 for poor, 3 for ok, 5<br>for great</p>                                                         |
| E-Commerce | Product added to cart reminder    | Hi \<name>, you have added \<product name> to your cart                                                                                        |
| E-Commerce | Product back in stock reminder    | Hi \<name>, \<product name> is back in stock                                                                                                   |
| E-Commerce | Payment receipt                   | Hi \<name>, we have received payment of \<product price> for \<product name>                                                                   |
| E-Commerce | Address change /add               | Hi \<name>, we have updated address of \<order number > to \<delivery address>                                                                 |
| E-Commerce | Order update/change               | Hi \<name>, we have updated \<order number > to \<product name>                                                                                |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wadocs.pepipost.com/whatsapp-use-cases-templates/untitled.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.