# Ecommerce

Some sample use cases for E commerce Industry

| Industry   | Use Case                          | Sample Message Template / Description                                                                                                          |
| ---------- | --------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| E-Commerce | Order place confirmation          | <p>Hi \<Customer Name>! Your \<Brand Name> order of \<Product<br>Name> has been successfully been place.</p>                                   |
| E-Commerce | Order track                       | To track your order status please type TRACK                                                                                                   |
| E-Commerce | Order out of delivery             | <p>Your order of \<Brand Name> \<Product Name> is out for<br>delivery and will be delivered by 6 PM today. To confirm please<br>type YES</p>   |
| E-Commerce | Rate the delivery experience      | <p>Yay! Your order was delivered successful. Please rate the<br>delivery experience by typing 1 for poor, 3 for ok, 5 for great</p>            |
| E-Commerce | Payment Failed                    | <p>Hi \<Customer Name>, You payment of \<amount> are declined<br>due to \<failure reason>. You can retry using alternate method<br>\<link></p> |
| E-Commerce | Return pick-up scheduled          | <p>You return pick-up is scheduled today for \<slot>. To confirm<br>please type Yes</p>                                                        |
| E-Commerce | Refund completed                  | <p>Your refund for order \<ID> has successfully been completed<br>with reference transaction \<ID></p>                                         |
| E-Commerce | Rate the return/refund experience | <p>Please rate the return and refund process. 1 for poor, 3 for ok, 5<br>for great</p>                                                         |
| E-Commerce | Product added to cart reminder    | Hi \<name>, you have added \<product name> to your cart                                                                                        |
| E-Commerce | Product back in stock reminder    | Hi \<name>, \<product name> is back in stock                                                                                                   |
| E-Commerce | Payment receipt                   | Hi \<name>, we have received payment of \<product price> for \<product name>                                                                   |
| E-Commerce | Address change /add               | Hi \<name>, we have updated address of \<order number > to \<delivery address>                                                                 |
| E-Commerce | Order update/change               | Hi \<name>, we have updated \<order number > to \<product name>                                                                                |