Getting started

How many services do Netcore offer with WhatsApp Business API as a solution?

• Netcore’s Whatsapp Business API

• WhatsApp as Channel in Smartech

• Custom ChatBot on WhatsApp

• Agent Chat system over Quinto

Do we need a Facebook business manager account to use whatsapp business? If yes, then why is it mandatory?

Whatsapp is a part of Facebook and as a part of the Facebook family of business they want to know the authenticity of the account..Once WABA is mapped with Fb business manager Id it means that you are a legitimate business and are verified.

Can I use a phone number that is already on WhatsApp?

If that phone number has not been used on WhatsApp Business API, you can use that phone number. Follow the migration steps outlined here to reuse that phone number.

Can I run multiple WhatsApp Business API Clients with the same phone number?

No. At any given time, you can only have one setup of the WhatsApp Business API running for a single phone number. As soon as you register a second setup, your first setup will get kicked off and fail.

Can we use toll free numbers as my whatsapp number?

Toll-free numbers are allowed as long as your country code is included. The reason is that toll-free numbers without country codes cannot be uniquely identified — the same number can apply for two different countries.

Also note that there are added complexities around toll-free numbers. Typically, if you call a toll-free number with the country code when you're inside the country, it will fail. This means that there is a chance your customers from your country will try to dial what shows in the business contact (country code included) and they won't be able to reach you. If this is a concern, you will need to let them know explicitly.

How many messages can I send on the first day once my Whatsapp acount is activated? Is there any limit?

Once your account is activated and live there is a messge limit per day of 1000, once this limit is breached the next limit is set up to 10k messages and then 100k and so on.