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Netcore - WhatsApp Business API
  • Introduction
  • Getting Started for business
  • Whatsapp use cases (Templates)
    • Ecommerce
    • Travel
    • Broking /Securities
    • Banks
    • Mutual Funds
    • Insurance
    • Automobile
    • Media/Events
    • Education
  • Error Codes
  • API for developers
    • Consent API
      • Manage Opt IN /Opt OUT
    • Message API
      • Send Text message
      • Send Media message
        • Send Media message using Media ID
        • Send Media message using URL
      • Send Location message
    • Template Message API
      • Template Message API
    • Media API
      • Upload Media
      • Get Media
      • Delete Media
  • Webhooks
    • Delivery Message
    • Incoming Message
      • Incoming message-media
      • Incoming message location
      • Incoming message-text
  • Button Feature
  • Encryption
  • Reports
    • Delivery reports
    • Conversation Logs
  • FAQs
    • Getting started
    • Accepting Netcore WA request
    • Getting Business manager verified
    • Getting Opt ins
    • Message Templates
    • Allowed Notification types
    • Registration
    • Whatsapp language settings
    • Disallowed notification types
    • Quality rating and message limits
    • Message templates
    • Media in whatsapp
    • Miscellaneous queries
  • Contact Us
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  1. FAQs

Message templates

PreviousQuality rating and message limitsNextMedia in whatsapp

Last updated 5 years ago

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In the current release the following types are supported: text, message templates, images, documents and audio.

Yes! WhatsApp allows you to format selected text inside your messages with Bold, Italics, Strikethrough or Monospace.

Can business send promotional/marketing messages via API

  • No business can not send promotional message via API / Smartech

  • All templates are verified by WhatsApp team

If the conversation is initiated by customer then within the window of 24 hrs business can send non-template message and media message.

Reasons a Message Template might be rejected include:

  • Contains potentially abusive content such as abusive language or spam-like content

  • Contains promotional content

  • Does not match the select tag type

  • Formatted incorrectly

Using media in Message Templates is not currently supported, but is in development.

What is the maximum number of templates allowed per account?

The maximum is 250 message templates per WhatsApp business account.

There is no limit to the number of parameters allowed in a Message Templates.

What content types are supported for messages?
Can messages be formatted?
What are the reasons Message Templates might be rejected?
Is media supported in Message Templates?
Is there a limit to the number of parameters in a Message Template?